Black Friday/Cyber Monday Deals! Find out more!

Join our mailing list for contests and EARLY BIRD discounts. Receive a 10% coupon off your first order when you join!

Portland, OR - Local delivery NOW AVAILABLE!

15% off on all Christmas Puzzles and 10% off on all Springbok Puzzles NOW

Christmas Puzzles and Springbok Puzzles - Discount applied at checkout

Discounts applied at checkout. Offers cannot be combined. Christmas Springbok puzzles will be 15% off instead of 10% off. Offers valid while supplies last.

Frequently Asked Questions

You have questions, we hope you find the answers below. If not, send us a message on our form at the end of the page.

FAQs

About The Puzzle Center

Where are you located?

We operate out of Portland, OR in the United States. A majority of our stock is located in our warehouse in Portland and will shop from Portland.

Why did you start a puzzle business?

My name is Kerri - I spent many years in a highly stressful career working with technology companies in finance, operations, and corporate leadership. During this time, puzzles became my go-to activity, allowing me to engage my mind while providing much-needed stress relief and a sense of personal connection. This passion for puzzles grew over the years.

In early 2024, I decided to take a sabbatical from my corporate life to pursue something I truly love and care about: jigsaw puzzles. This led to the creation of The Puzzle Center, a small family-run business dedicated to sharing the joy of puzzling with others. We love interacting with our customers and connecting with our ever-growing community of puzzlers. We have many exciting ideas in store and always enjoy hearing your suggestions as well.

Ordering

Can I cancel my order?

We completely get it, we change our minds too!

If it is within 24 hours of placing your order AND your order has not shipped, please send us a message at purchases@thepuzzlecenter.com. We will do our best to cancel your order.

Once your order has shipped, it cannot be cancelled (yes, sometimes it ships within 24 hours).

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

You may also call us or send us a text message at 503-433-2942 - Because we are a small family run business, we don't staff our phones 100% during business hours. If we don't answer, we will get back to you as soon as we can, so please do leave us a message or send us a text message.

This number is only for our customers and suppliers.

Shipping

What countries do you ship to?

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Our standard order processing time is 48 hours or less.

We ship from a few different locations. The majority of our items ship from the United States, while a select few originate from Canada or China. Rest assured, we prioritize swift shipping.

Once your order is processed you can expect to receive confirmation from us promptly. Shipping times vary, but most
orders arrive within 3-12 days from the date of shipment. For products with longer shipping times, we make sure to provide clear notations on the product page.

Returns and Refunds

How do I return a product?

Items must be returned within 21 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, in original unsealed box and/or bag, and include all the original packaging.

To start a return, you can contact us at purchases@thepuzzlecenter.com and provide your name and original order number.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Our full refund policy can be found here.

How long will it take to receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at purchases@thepuzzlecenter.com.

Product

Do you carry puzzles with larger pieces for those who struggle to grip tiny puzzle pieces?

YES! We carry many puzzles with EZ Grip and will continue to expand our collection.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.