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Portland, OR - Local delivery NOW AVAILABLE!

Your Satisfaction is Important!

While we have to have a refund policy, our customer satisfaction is the of the utmost importance. If you are not completely happy, please reach out to us! We want to do right by our customers! AND, if we are carrying product that is not high quality, we want to know about it.

Shipping Policy

Order Processing

Please allow up to 3 business days (excluding holidays) to process your order. Expect an email within 3 business days to let you know your order is processed.

Shipping to the US Only

Domestic US Shipping from Portland, OR Warehouse

The Puzzle Center offers multiple discounted shipping rates and options to the US from USPS and UPS. For US domestic orders under $75, shipping from our Portland, OR location, shipping costs are calculated by the total weight of your product. To get a real-time shipping quote, please put the item(s) in your cart and proceed to check-out. After entering your postal code on the cart page, all of the shipping options and rates will appear.  Delivery times are also noted upon checkout.

Flat Rate Shipping

Products that are designated with a flat rate shipping ship from other locations within the US, Canada, or internationally.These products typically take between 4 to 14 days for delivery from shipped date.

Free Shipping Items

Some designated items in the collection "Free Shipping" offer free shipping to the US. Products in this collection have free shipping with delivery between 4 to 14 days from shipped date. Additionally, all orders over $75 have free checking.

Shipping charges for your order will be calculated and displayed at checkout. We do not currently ship to any other location outside of the US.

Refunds, Returns, Exchanges and Incorrect Addresses

Please review your shipping address to ensure it is accurate. We are not responsible for mistyped shipping addresses. If an order is not able to be delivered to an address, once it is returned back to us, we will refund the cost of the order, minus any shipping costs. You may re-purchase the item with the corrected shipping address.

We accept returns up to 21 days after delivery. Please see the Return Policy for more information on returns.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@thepuzzlecenter.com with your order number and a photo of the item's condition. We address these on a case-by-case basis and will do our best to work towards a solution.

If you have any further questions, please don't hesitate to contact us at hello@thepuzzlecenter.com